Frequently Asked Questions

Are all sessions in-person or is telehealth available?

While TMS sessions are in person, Dr. Bermudes conducts medication management and psychotherapy appointments over telehealth. In clinical circumstances where in-person meetings are preferred, Dr. Bermudes works with patients and families around these decisions. Please note telehealth sessions can occur in states where Dr. Bermudes is licensed (CA, WA, NV, TX).

Can Dr. Bermudes prescribe DEA scheduled medications for telehealth patients?

The DEA is issuing new rules regarding controlled substances (i.e. scheduled medications). You will need a referral from a clinician who has performed an in-person exam or Dr. Bermudes can arrange to conduct an in-person exam prior to receiving scheduled medications if you are a telehealth patient.

What forms of payment does the practice accept?

Dr. Bermudes accepts Mastercard/Visa, HSA/FSA cards, and ACH payments. Dr. Bermudes requires a credit card on file for payments. For insurance options, see our fees page for more details at empathymindcare.com/fees.

What happens if I have an urgent problem or emergency?

Dr. Bermudes recognizes that most crises happen outside sessions and can communicate via secure messaging or phone calls regarding urgent or emergency matters. Dr. Bermudes prioritizes being available when crises arise to work collaboratively to get helpful care.

Can I use my insurance with Dr. Bermudes?

Dr. Bermudes provides out-of-network direct care with insurance plans to offer the quality and type of care he can stand behind. See more information and which insurance we accept on our fees page at empathymindcare.com/fees. Dr. Bermudes advocates at the national level for increasing mental health parity and accessibility to innovative and quality mental health care and hopes to in the future to be able to work in a more aligned way with all stakeholders. Dr. Bermudes provides “superbills” for out-of-network reimbursement for covered services if your plan has this benefit (e.g., a PPO plan). You can submit superbills through the Osmind app.